MONEY BACK GUARANTEE: What If "I Didn't receive an item" I ordered and Paid For?


Here’s how it works

The Sokobazaar Money Back Guarantee covers your purchase price plus original postage for virtually all items on We guarantee you’ll get the item you ordered or your money back.

If you paid for an item and haven’t received it, there are a few things you can do.

1.Open a request:

Before opening the request, check the item in your purchase history:

If the estimated delivery date hasn’t passed, the item may be in transit

Make sure the delivery address in the tracking details is correct

If the expected delivery date has passed and you haven’t received the item, let the seller know by opening a request. They’ll have 8 days to respond and resolve the issue.

2.Not resolved? Let us know;

If you’re waiting for a response, you can check the status of your request. If you’re not happy with the seller’s resolution after 8 days of opening your request, you can ask us to step in and help.

3.We’ll get your money back fast;

You’ll get an answer within 2 days, and if your request qualifies, we’ll send you a refund.

More actions:

Track your package; The Item might have being sent to the wrong address

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