FAQ

MAKE PAYMENT
I WANT TO MAKE PAYMENT FOR MY ORDER-HOW?
How to pay for items; You can pay for items on sokobazaar using Mpesa, Equitel, PayPal, credit cards, or debit cards. Other ways to pay include vouchers and more. Before you bid or buy, check the listing to see which payment methods the seller accepts. Once you identify the items you want, buy the items at a fixed-price using Buy It Now and continue the process of checking out. When you check out and pay, make sure to verify or change your delivery address. If your PayPal account is linked with your sokobazaar account, you'll just confirm and pay. If it's not linked or if you don't have a PayPal account, you can select another payment method, such as Mpesa, Equitel, a credit or debit card. You'll then confirm your order details and pay through PayPal guest checkout. You'll get an email letting you know your payment was received and when your item will be sent. To speed things up in checkout, you can: Save your payment details Pay with PayPal every time If you have questions regarding your PayPal account, please contact them directly. Buyer protection Under the sokobazaar Money Back Guarantee, you're protected for the full value of most orders, including postage, when you pay with PayPal. Other accepted payments For items in certain categories (such as Motors or Real Estate) or those picked up in person, sellers can also offer to accept payment on pickup, COD (Cash on Delivery), bank-to-bank transfers, cheques, money orders, or other payment services. With these methods though, you aren't covered by the sokobazaar Money Back Guarantee. More actions: Contact PayPal - opens in new window or tab Sign up to PayPal - opens in new window or tab Learn more: How to pay for items with credit or debit cards Changing payment methods for purchases Appeal an unpaid item Trouble paying for an item sokobazaar Money Back Guarantee - opens in new window or tab Was this information helpful? Yes - No
MONEY BACK GUARANTEE: What If "I Didn't receive an item" I ordered and Paid For??
OUR MONEY GUARANTEE GIVES YOU THE BEST SOLUTION: Here’s how it works The Sokobazaar Money Back Guarantee covers your purchase price plus original postage for virtually all items on sokobazaar.com. We guarantee you’ll get the item you ordered or your money back. If you paid for an item and haven’t received it, there are a few things you can do. 1.Open a request: Before opening the request, check the item in your purchase history: If the estimated delivery date hasn’t passed, the item may be in transit Make sure the delivery address in the tracking details is correct If the expected delivery date has passed and you haven’t received the item, let the seller know by opening a request. They’ll have 8 days to respond and resolve the issue. 2.Not resolved? Let us know; If you’re waiting for a response, you can check the status of your request. If you’re not happy with the seller’s resolution after 8 days of opening your request, you can ask us to step in and help. 3.We’ll get your money back fast; You’ll get an answer within 2 days, and if your request qualifies, we’ll send you a refund. More actions: Track your package; The Item might have being sent to the wrong address Thanks for your feedback. For more help, click Contact us.
Making an order & buy a product.
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